Return & Exchange Policy

GameStore is committed to your satisfaction with your purchase. We offer a comprehensive return and exchange policy to ensure a smooth and hassle-free experience.

Product Damage or Issues:

●       In the event of damage or any hardware or software malfunction upon receiving your product, please take a photo of the item and contact our Customer Service team within 24 hours via email cs@gamestore.com.kw  or phone (Tel: 1886511). We will be happy to assist you.

Refunds:

●       You may return unopened and un-tampered products with original packaging for a full refund within 24 hours of delivery. Please note that refunds may take up to 8 business days to process and reflect in your account (up to 30 days depending on your bank) after verification of product condition.

Order Cancellation:

●       You have the right to cancel your order without penalty while it is still being processed and before it ships from our warehouse. Please contact Customer Service immediately if you wish to cancel.

Return Shipping Fees:

●       In the case of a return or exchange initiated by the customer after dispatch, any original delivery or gift wrapping fees will not be refunded.

Exclusions:

●       Games (software), accessories, subscription cards, gift cards, and digital products are generally non-refundable and non-exchangeable. However, some accessories and hardware may have manufacturer warranties as outlined on the product page. These warranties typically cover manufacturing defects only and exclude physical damage.

Misuse:

●       In the event of product misuse, GameStore will provide you with an official report from a service center and offer alternative solutions if available.

Proof of Purchase:

●       A valid receipt or invoice is mandatory for all refund and exchange requests.

Sale Items:

●       Discounted or sale items cannot be refunded. However, they can be exchanged within 3 days of purchase if a manufacturing defect is verified after assessment by the supplier.

Bundled Products:

●       All items included in a bundle must be returned for exchange or refund.

Digital Products:

●       Once purchased, digital codes and cards (e.g., iTunes, Xbox, PlayStation, Spotify, etc) cannot be returned or exchanged. For issues with digital products, please contact our Customer Service team for assistance.